01
Focused Operational Fix
Resolve one defined process, system or operational issue without turning it into a larger programme than it needs to be.
Best for a clear problem that needs a practical outcome quickly.
People first. Systems that work. Business made easier.
Operations built to support your growth.
I help founders, leadership teams and established organisations turn operational friction into clearer processes, connected systems and more effective ways of working.
A human approach
Find the real source of the pressure. Then put the simplest effective solution in place.
Senior thinking. Practical delivery. No unnecessary complexity.The human behind the operations
Hello, I'm Jemma
Senior operational experience, applied practically.
For more than 20 years, I have led operations, workplace and facilities services, commercial growth and technology-enabled change across the UK and internationally.
I have led complex portfolios, improved underperforming services and expanded the scope of existing accounts. The Human COO brings that experience to founders, leadership teams and established organisations that need practical change and measurable improvement.
20+ yearsBusiness, operational and commercial leadership
£15mPortfolio leadership
£500k → £1.5mBusiness revenue growth
20%Cost optimisation delivered
My remit has repeatedly expanded because I identify gaps, improve performance and take ownership of the wider operation.
Where growth starts to strain
Growth exposes the gaps in your operations.
Day-to-day admin is absorbing valuable capacity
Your systems and teams are working in silos
Important follow-ups and handovers are being missed
Leaders do not have a clear view of operational performance
Your technology investment is not delivering enough value
Growth has added complexity instead of creating scale
These gaps are rarely solved by adding more technology alone. The answer is often clearer ownership, stronger processes and better use of the systems you already have.
Free Business Clarity Check
Find the operational gap creating the most pressure.
In around four minutes, identify where operational pressure is building. You will receive a personalised report showing what stands out, where to focus first and which next steps are worth taking.
VisibilityCustomer follow-upProcessCapacity
Ways to work together
The right level of operational support.
From one focused issue to a wider transformation or ongoing COO support, the work is shaped around the outcome you need.
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Operational Improvement Project
A defined piece of change—from redesigning a process or reporting model to connecting systems and improving service delivery.
Best when the outcome is clear but you need experienced leadership to deliver it.03
Fractional COO Support
Ongoing senior operational leadership and hands-on support without the commitment of hiring a full-time COO.
Best for founders and leadership teams that need experienced capacity as the business grows or changes.Where I add value
From process fixes to wider operational change.
01Process improvement
Finding bottlenecks, clarifying ownership and redesigning workflows, handovers and ways of working.
02Automation and AI agents
Introducing practical automation and AI agents that reduce repetitive work, monitor activity, organise information and support faster follow-up.
03Lead tracking and follow up
Creating a reliable process for capturing enquiries, assigning ownership, tracking actions and following up.
04Dashboards and reporting
Turning scattered information into clear, decision-ready reporting for teams and leaders.
05Tech stack simplification
Reviewing, connecting or consolidating tools so your technology supports the operation rather than adding friction.
06Practical operational support
Adding experienced capacity to stabilise a service, deliver change or lead through a demanding period.
How we work
Clarity first. Then practical action.
Start with the operational pressure
You do not need a perfect brief. We begin with what is slowing the business down, creating risk or making growth harder.
Find the real cause
I look at the people, processes, systems and information around the problem before recommending a solution.
Put practical change in place
You get a focused fix, a clear improvement plan or ongoing leadership that fits the scale and needs of your organisation.
Ready to move forward?
Let's make the operation work better.
Tell me what is creating pressure, limiting performance or making growth harder. We'll work out the right next step from there.
Prefer email? hello@thehumancoo.com